Figure keychains inspired by the Netflix show, Squid Game.
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Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at email@example.com
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your JEMMONE. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—JEMMONE packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the JEMMONE you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
If you did not receive a return label please send an e-mail to firstname.lastname@example.org
Please note! If you have received a faulty product, it is important that you send an e-mail to email@example.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.jemmone.com the return policy applied of the shop where you did purchase the product.
contact us 24 hours a day, 7 days a week
30 DAYS RETURN
if you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.